Les Toitures Garcia

In accordance with the Act respecting the protection of personal information in the private sector (RLRQ, c. P-39.1), as amended by Bill 25, Les Toitures Garcia is committed to protecting the confidentiality, security, and integrity of the personal information it collects in the course of its activities.

This Privacy Policy describes the practices of Les Toitures Garcia regarding the collection, use, disclosure, retention, and protection of personal information.

1. Personal Information Officer

In accordance with Bill 25, Les Toitures Garcia has designated a person responsible for the protection of personal information.

Personal Information Officer:
Management – Les Toitures Garcia
Email: [email protected]
Phone: (438) 804-3089

2. Personal Information Collected

Les Toitures Garcia may collect the following personal information, including but not limited to, when you complete a form, request an estimate, or communicate with us:

• Full name

• Phone number

• Email address

• Property, building, or job site address

• Information related to roofing or construction service requests

• Communication history (calls, SMS, emails)

• Any other information voluntarily provided by the individual

3. Methods of Collection

Personal information may be collected through the following means:

• Website forms

• Telephone communications

• Text messages (SMS)

• Emails

• Customer relationship management (CRM) systems

• Automated communication and tracking tools

4. Purposes of Collection

Personal information is collected and used solely for the following purposes:

• Providing roofing, maintenance, or repair services

• Processing requests for estimates or information

• Communicating with customers or prospects

• Managing projects and service delivery

• Sending appointment confirmations, reminders, and service notifications

• Improving service quality and customer experience

• Complying with legal and regulatory obligations

5. Consent

Consent to the collection, use, and disclosure of personal information is obtained in a clear, free, and informed manner, including through:

• Voluntary submission of website forms

• Direct communication with Les Toitures Garcia

• Explicit consent provided via an unchecked checkbox for electronic communications

Consent may be withdrawn at any time, subject to legal or contractual obligations, by contacting the Personal Information Officer.

6. Electronic Communications (SMS and Email)

With the explicit consent of the individual, Les Toitures Garcia may send electronic communications, including:

• Transactional or informational SMS messages

• Appointment and service reminders

• Estimate or project follow-ups

• Promotional messages, when separately consented to

Message frequency may vary. Message and data rates may apply.

Individuals may opt out at any time by:

• Replying STOP to any SMS message

• Requesting assistance by replying HELP

• Using the unsubscribe link provided in emails

• Contacting Les Toitures Garcia directly

Mobile information will not be shared with third parties for marketing or promotional purposes.

SMS communications are intended for individuals 18 years of age or older.

7. Use of Automated Technologies and CRM

Les Toitures Garcia uses digital platforms and automation tools for customer relationship management in order to:

• Centralize customer information

• Record communication history

• Automate reminders and follow-ups

• Optimize service requests and project management

Some of these tools may be hosted outside Québec or Canada. Contractual and technical safeguards are implemented to ensure adequate protection of personal information in accordance with Bill 25.

8. Cookies and Tracking Technologies

Les Toitures Garcia may use cookies or similar technologies to improve website functionality, analyze usage, and enhance user experience. These technologies do not collect personal information unless voluntarily provided by the user. You may disable cookies through your browser settings.

9. Disclosure to Third Parties

Personal information is never sold or rented.

It may be disclosed only to the following categories of third parties when necessary:

• Technology and telecommunications service providers

• CRM and hosting providers

• Subcontractors required to deliver services

• Government authorities when required by law

These parties are required to protect personal information and use it solely for the purposes for which it was disclosed.

10. Retention and Destruction

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or to meet legal obligations. Once this period has expired, information is securely destroyed or anonymized.

11. Security Measures

Les Toitures Garcia implements reasonable physical, technical, and organizational security measures, including:

• Access controls

• Secure systems and platforms

• Protection against unauthorized access, loss, or disclosure

12. Rights of Individuals

Individuals have the right to:

• Access their personal information

• Request correction of inaccurate or incomplete information

• Withdraw consent

• File a complaint regarding the protection of personal information

Requests must be submitted to the Personal Information Officer.

13. Privacy Incidents

In the event of a privacy incident presenting a serious risk of harm, Les Toitures Garcia will:

• Take measures to reduce associated risks

• Notify the Commission d’accès à l’information du Québec

• Inform affected individuals, as required by law

14. Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

15. Policy Updates

This Privacy Policy may be modified at any time to reflect changes in legal requirements or business practices. Updates will be published on the website with the effective date.