Les Toitures Garcia

In accordance with the Act respecting the protection of personal information in the private sector (RLRQ, c. P-39.1), as amended by Bill 25, Les Toitures Garcia is committed to protecting the confidentiality, security and integrity of personal information it collects in the course of its activities.

This policy describes Les Toitures Garcia’s practices regarding the collection, use, disclosure, retention and destruction of personal information.

1. Personal Information Officer

In accordance with Bill 25, Les Toitures Garcia has designated a personal information officer.

Officer: Management – Les Toitures Garcia
Email: [email protected]
Phone: (438) 804-3089

2. Personal Information Collected

Les Toitures Garcia may collect the following personal information, for example when you complete a form, request an estimate or communicate with us:

• Full name

• Phone number

• Email address

• Building or job site address

• Information related to your roofing service request

• Communication history (calls, text messages, emails)

• Any other information voluntarily provided by the individual

3. Methods of Collection

Personal information is collected by the following means:

• Online forms

• Telephone calls

• Text messages (SMS)

• Emails

• Customer relationship management (CRM) platforms

• Automated tracking and communication tools

4. Purposes of Collection

Personal information is collected and used only for the following purposes:

• Providing roofing services, maintenance or repairs

• Processing requests for estimates or information

• Communicating with customers or prospects

• Monitoring project progress and work

• Sending reminders, confirmations or notices related to services

• Improving service quality and customer experience

• Complying with legal and regulatory obligations

5. Consent

Consent to the collection, use and disclosure of personal information is obtained in a clear, free and informed manner, including by:

• Voluntarily submitting a form

• Direct communication with the company

• Explicit consent given via a checkbox for electronic communications

Consent may be withdrawn at any time, subject to legal or contractual obligations, by contacting the personal information officer.

6. Electronic Communications (SMS and Email)

With the explicit consent of the individual, Les Toitures Garcia may send:

• Transactional or informational text messages (SMS)

• Appointment or service reminders

• Estimate or project follow-ups

• Promotional communications, if applicable

Individuals may unsubscribe at any time:

• By replying STOP to a text message

• Using the unsubscribe link in an email

• Contacting the company directly

7. Use of Automated Technologies and CRM

Les Toitures Garcia uses digital platforms for customer relationship management (CRM) and automation tools in order to:

• Centralize customer information

• Record communication history

• Automate certain follow-ups and reminders

• Optimize request and project management

These tools may be hosted outside Quebec or Canada. Contractual and technical measures are implemented to ensure an adequate level of protection, in accordance with Bill 25.

8. Disclosure to Third Parties

Personal information is not sold or rented.

It may be disclosed only to the following categories of third parties:

• Technology service providers (hosting, CRM, telecommunications)

• Subcontractors necessary for service delivery

• Government authorities when required by law

These third parties are required to protect personal information and use it only for the intended purposes.

9. Retention and Destruction

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or to meet legal obligations.

Once this period has expired, the information is securely destroyed or anonymized.

10. Security Measures

Les Toitures Garcia applies reasonable security measures, including:

• Access controls

• Technical and organizational measures

• Protection against unauthorized access, loss or disclosure

11. Rights of Individuals

Individuals have the right to:

• Access their personal information

• Request correction of inaccurate information

• Withdraw their consent

• File a complaint regarding the protection of their information

Requests must be addressed to the personal information officer.

12. Privacy Incidents

In the event of a privacy incident that presents a serious risk of harm, Les Toitures Garcia will:

• Take measures to mitigate the risks

• Notify the Commission d’accès à l’information du Québec

• Notify affected individuals, in accordance with Bill 25

13. Policy Changes

This policy may be amended at any time. Any changes will be posted on the website with the date of the update.