Our team is committed to responding as quickly as possible, typically within 30 minutes to 2 hours depending on your location and traffic conditions. In cases of extreme emergencies that endanger occupants' safety, we prioritize your call for immediate intervention.

Emergency intervention fees vary depending on several factors, including the time of the call, the nature of the emergency, the extent of the damage, and the materials required for temporary repairs. We provide a transparent estimate before intervening and strive to maintain competitive rates even for emergency services.

In most cases, emergency interventions for sudden and accidental damage (such as those caused by storms or falling trees) are covered by homeowners insurance. We regularly work with insurance companies and can assist you in the claims process by providing all necessary documentation, including photos, detailed reports, and repair estimates.

While waiting for our arrival, take measures to minimize damage if you can do so safely: place containers to collect leaking water, move furniture and valuables away from affected areas, and cover them with tarpaulins if available. Take photos of the damage for your insurance. Above all, do not climb onto the roof or attempt repairs yourself, as this could be dangerous and worsen the situation.

Yes, during an emergency intervention, our priority is to implement an effective temporary solution to secure your property and prevent further damage. Depending on the nature of the emergency, this may include installing waterproof tarps, temporarily sealing leaks, or securing damaged areas. Once the situation is stabilized, we plan the permanent repairs with you as soon as possible.